Refund policy

Right of withdrawal for consumers

This section applies to online purchases made by natural persons acting for purposes outside their trade, business, craft or professional activity.

The consumer may withdraw from the contract without giving any reason within 14 calendar days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods. If multiple goods ordered together are delivered separately, the withdrawal period begins upon delivery of the last item; for goods consisting of multiple lots or pieces delivered separately, it begins upon delivery of the last lot or piece.

To meet the deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires. The consumer may:

• exercise the right through the public function Withdraw from the contract here, without mandatory access to the customer account;
• when available for the status of the order, use the self-service function in the Shopify customer account to submit a return or cancellation request;
• use the model withdrawal form provided at the end of this policy;
• send any other clear statement setting out the decision to withdraw to info@borrominifirenze.it or to RVM S.r.l., Via Mottola, km 2.2, 74015 Martina Franca (TA), Italy.

These online functions are additional, non-exclusive channels: it is not mandatory to use the customer account, the public function or the model form. After a withdrawal statement is submitted through the public function, RVM will send confirmation without undue delay to the email address provided. If the information concerning the right of withdrawal has not been provided correctly, the withdrawal period will be extended within the limits laid down by Article 53 of the Italian Consumer Code.

Returning the goods

After giving notice of withdrawal, the consumer must return the goods without undue delay and in any event within 14 calendar days, sending them to RVM S.r.l., Via Mottola, km 2.2, 74015 Martina Franca (TA), Italy. The deadline is met if the goods are sent back before the period expires. We recommend using a tracked service and suitable packaging.

The direct cost of returning goods following a change of mind is borne by the consumer. Shipments that automatically charge the recipient and have not been agreed in advance will not be accepted. This rule does not apply to incorrect, defective or non-conforming goods, for which the costs necessary to restore conformity are borne by RVM.

The consumer is liable only for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Labels, accessories and original packaging, where available, assist return processing, but their absence does not automatically result in loss of the right of withdrawal; any actual diminished value caused may be assessed.

Refunds

RVM will reimburse all payments received for the goods subject to withdrawal, including the cost of the least expensive standard delivery method offered for the order, within 14 calendar days from the day on which it is informed of the decision to withdraw. Additional costs resulting from the consumer’s express choice of a delivery method other than the least expensive standard method offered will not be reimbursed.

The refund will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise, and without fees for the consumer. RVM may withhold reimbursement until it has received the goods or until the consumer supplies evidence of having sent them back, whichever occurs first.

Exclusions provided by law

The right of withdrawal is excluded only in the cases provided for by Article 59 of the Italian Consumer Code. For products normally sold on the website, this may apply in particular to goods made to the consumer’s specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons if unsealed after delivery. There is no general exclusion for sale or promotional items, nor solely for the underwear category.

Sale or promotional items

Products purchased on sale or as part of a promotion retain the statutory right of withdrawal under the same conditions, subject only to the exceptions provided by law.

Size exchange

As an additional commercial service, if the consumer requests a size exchange for the same product, RVM will cover, once only, the cost of collection in Italy and the subsequent replacement shipment. The exchange is subject to availability of the requested size; any further exchange of the same product is borne by the consumer. This benefit does not limit the statutory right of withdrawal.

Incorrect, defective or non-conforming goods

RVM is liable to the consumer for lack of conformity existing at the time of delivery that becomes apparent within two years. The consumer is entitled first, at their choice, to repair or replacement free of charge, unless the chosen remedy is impossible or imposes disproportionate costs; in the cases provided by law, the consumer is entitled to a proportionate price reduction or termination of the contract. The costs necessary to restore conformity, including collection, return and replacement, are borne by RVM.

For prompt handling, contact info@borrominifirenze.it, quoting the order number and describing the issue; photographs of the product, labels and packaging may assist the assessment. Prompt notice and photographs are useful for the investigation, but there is no 24-hour forfeiture period and warranty rights do not depend solely on possession of a receipt, as the purchase may be proved by any suitable means.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: RVM S.r.l., Via Mottola, km 2.2, 74015 Martina Franca (TA), Italy, email info@borrominifirenze.it.

I/We (*) hereby give notice that I/we (*) withdraw from the contract of sale of the following goods (*): ________
Ordered on (*) / received on (*): ________
Order number (optional): ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature of consumer(s) (only if this form is submitted on paper): ________
Date: ________

(*) Delete as appropriate.