Terms of service
General Terms and Conditions of Sale
1. The Company
RVM S.r.l., with registered office at Via Mottola, Km. 2.2, 74015, Martina Franca, VAT No. 02759200732 (hereinafter “RVM”), manages the website www.borrominifirenze.it (hereinafter the "Website"), through which it sells clothing, footwear, and fashion accessories to users (hereinafter "Users").
For any complaints, Users can contact customer service via:
- Email: clienti@borrominifirenze.it
- Telephone: (Mon-Fri from 9:00 am to 1:00 pm and 3:00 pm to 6:30 pm)
- Address: Via Mottola, Km. 2.2, 74015, Martina Franca
2. Purpose
These General Terms and Conditions of Sale (hereinafter "GTCS") govern the purchase of products and services made remotely and available via the Internet on the Website www.borrominifirenze.it.
3. Accessibility of the Website
The website www.borrominifirenze.it is an e-commerce site accessible via the Internet at the address www.borrominifirenze.it. The Website is accessible from Italy to all Internet users.
4. Definitions
The term "Parties" jointly refers to Users and RVM.
The term "Party" refers to either of the two individually.
The term "Buyer" refers to all Users who place an order to purchase Products. The Buyer will have the same rights and obligations outlined in the GTCS for Users.
5. Personal and Non-Professional Use
The sale of products through the Website is intended exclusively for the personal use of Users and not for professional purposes.
6. Orders with P.O. Boxes
Orders with a delivery address to a P.O. Box cannot be processed.
7. Legal Capacity and Age of Majority
Users wishing to purchase on the Website declare, under penalty of civil and criminal liability for false statements, that they have full legal capacity and are of legal age under Italian law.
8. Acceptance of the General Terms and Conditions of Sale
Placing an order for Products offered on the Website implies the review and explicit acceptance of the GTCS, without the need for a handwritten signature from the User.
9. Sales Contract
In accordance with Articles 1321, 1322, 1326, and 1335 of the Italian Civil Code, Legislative Decree No. 21/2014, Legislative Decree No. 185/99 (implementing Directive 97/7/EC), and Presidential Decree 513/97, completing and submitting the order form constitutes a legally binding sales contract between RVM and the Website User. This contract establishes reciprocal rights and obligations governed by civil law concerning the online sale of Products and the relationships the Parties establish through the Website.
10. Saving and Printing the GTCS
Users can save and print the GTCS, provided they do not modify them in any way.
11. Products
The products available for sale are those listed on the Website at the time of the order, subject to stock availability. Product images are illustrative and may not perfectly reflect the actual appearance. Despite efforts to ensure accurate reproduction of the colors of Products shown on the Website, discrepancies may occur due to technical limitations of digital color reproduction. As a result, RVM cannot be held responsible for errors or inaccuracies in the graphical and photographic representations of Products on the Website.
12. Product Availability
Products are offered within the limits of available stock. If a product is unavailable after the order confirmation, the User will be promptly informed and can choose between a refund or a replacement product of equal value. Notification can occur:
- At the time of order creation, via a message indicating the temporary unavailability of the desired Product;
- After order confirmation, via email or phone before delivery.
If a product becomes unavailable after order confirmation, the Buyer may cancel the order and request a refund of the unavailable product(s) within 30 (thirty) days of payment or request a replacement via email. RVM declines any responsibility for out-of-stock items or unavailable Products.
13. Retention of Ownership
Ordered Products remain the property of RVM until full payment is received. Once delivered and physically received by the Buyer, the risks (including loss, theft, or damage) related to the delivered Products are transferred to the Buyer.
14. Prices and Payments
Product prices are indicated in Euros and include VAT. The total order cost will be displayed before confirmation. The price charged to the Buyer is the price indicated on the Order Confirmation sent via email by RVM. The price includes packaging costs, which are free for Users, but excludes shipping costs, which are borne by the Buyer unless promotional offers for free shipping apply.
RVM reserves the right to modify prices published on the Website at any time. However, the price of Products, subject to availability, will be charged based on the rates indicated at the time the order is placed. If a pricing error is detected, RVM will promptly inform the Buyer, offering the option to confirm the order at the correct price or cancel it. In case of no confirmation, the order will be canceled, and the Buyer will be refunded the full amount paid.
15. Payment Methods
Online purchases can be made using credit cards (Visa, Mastercard, Maestro, American Express) or through PayPal, Amazon Pay, Apple Pay, and Klarna for interest-free installment payments. During the purchase, the following information is required:
- Card number
- Expiration date
- Security code (CVV)
Credit card information will be encrypted to prevent unauthorized access. If PayPal is chosen, the order amount will be charged to the PayPal account upon order confirmation. All purchases are subject to VAT as required by Italian law and the applicable EU directives.
16. Order Placement and Confirmation
Users can browse and select various Products available on the Website at www.borrominifirenze.it. Selected Products are added to the shopping cart. Users can modify their order, review a summary, and complete the purchase by following the outlined steps on the Website.
17. Final Validation of an Order
Users must check the box "I accept the General Terms and Conditions of Sale" before proceeding to the payment method selection. They will then need to enter their credit card details or log into their PayPal account. Orders are validated once payment details are entered or authorization is given via PayPal. Upon RVM's acceptance of the order, even partially, the contract between RVM and the User/Buyer is deemed finalized.
RVM reserves the right to accept or reject an order at its sole discretion. Acceptance is considered implicit unless otherwise communicated to the User.
Users are not entitled to compensation or damages for rejected orders, whether partial or complete, nor for any indirect or direct damages to persons and/or property caused by order rejection.
18. Order Confirmation
After the Buyer validates the order and proceeds with payment, a confirmation page will appear, displaying the transaction number, acknowledgment of the order (the "Order Confirmation"), and confirmation of shipping (the "Shipping Confirmation"). This information will also be sent to the Buyer via email.
The confirmation email will include all contractual elements, such as requested Products, payment terms, delivery details, and RVM's address for complaints (as per Article 1 of these GTCS). Buyers are advised to keep a copy (electronic or printed) of the order details.
The data recorded and stored on the Website serve as full evidence of all transactions between the Buyer and RVM. In case of disputes, the data recorded by RVM will be considered conclusive evidence of the transaction details. RVM retains a copy of the contract between RVM and the Buyer in electronic form for a period extending from contract conclusion to product delivery and for ten years thereafter. Buyers can access this document at any time by emailing clienti@borrominifirenze.it or contacting the details in Article 1 of these GTCS, providing proof of identity.
19. Delivery
Delivery Methods and Times
Orders received through the Website are processed and prepared for shipment or in-store pickup exclusively on business days, from Monday to Friday, excluding national holidays.
- For orders placed with the "In-store Pickup" option or any online orders received on Fridays after 11:00 AM, processing will begin on the next available business day (typically Monday, unless it falls on a public holiday).
- In the event of holidays that fall on business days, order processing will be postponed to the next available business day.
Orders are shipped via the TNT transport company. Purchased products will be handed over to the courier at the cost specified on the Website prior to placing the Order.
Ordered Products will be delivered to the address specified on the order form. If the Buyer is absent at the time of delivery, the Products will be sent to a designated storage location, and a notice will be left with information on where the Products can be picked up and how to arrange a new delivery.
If delivery cannot occur for reasons not attributable to RVM within 15 days from when the order is made available to the Buyer, the contract will be deemed terminated. The Buyer will receive a refund of all payments made, excluding the delivery and return shipping costs incurred by RVM, within 14 days of contract termination.
No deliveries will be made on Saturdays, Sundays, or public holidays. Delivery is considered completed when the Buyer or an authorized third party physically takes possession of the Products, as proven by the signed delivery receipt.
If delivery is refused by the customer, this will not constitute a product return. In such cases, shipping costs and any costs incurred for the order's return will remain the Buyer's responsibility. These amounts will be deducted from the price paid for the purchased items.
Delivery Issues
In case of delivery delays, the Buyer must promptly inform customer service by emailing info@borrominifirenze.it or using the contact details provided in Article 1 of these GTCS.
RVM will contact the courier to investigate the issue. The duration of this investigation cannot be predicted. If delivery terms are not respected, the Buyer has the right to terminate the contract under Article 61 of Legislative Decree No. 21/2014, with a full refund of the paid amount.
It should also be noted that transportation risks, including loss or damage to Products, are borne by the Buyer once they take physical possession. Upon receiving the ordered Products, the Buyer must verify that they match the order. Complaints not reported within 24 hours of delivery will be rejected, and RVM will not be held responsible.
RVM is not liable for lost, misdirected, or delayed delivery due to the chosen transport risks. Providing accurate personal delivery details is mandatory, as they are necessary to process and dispatch orders and prepare invoices. Such data are strictly confidential. Failure to provide this information will prevent order fulfillment.
20. Right of Withdrawal and Return of Goods
In full compliance with Article 49, Paragraph 1, Letter h) of Legislative Decree No. 21/2014, the Buyer has a period of 14 (fourteen) working days to return the Products, at their own expense, if they are not satisfied, while keeping the Products in proper condition until that time.
This period begins on the day the order is delivered. In the event of a confirmed violation of Article 49, Paragraph 1, Letter h) of Legislative Decree No. 21/2014, pursuant to Article 53 of the aforementioned decree, the withdrawal period will be extended by twelve months beyond the initial period. RVM may provide the Buyer with the information specified in Article 49 within twelve months of the confirmed violation, and the right of withdrawal will end fourteen days after the Buyer has received such information.
If multiple Products are purchased and delivered at different times, the withdrawal period begins upon receipt of the last item in the purchase order. The withdrawal notice can be sent by following the instructions on the website www.borrominifirenze.it and completing the online procedure. The withdrawal period begins on the day the order is received and ends 14 (fourteen) working days after the order has been delivered to the Buyer.
In the event of withdrawal, only the price of the returned Products will be refunded. However, the Buyer will be charged €6.00 for the return shipping service. The right of withdrawal can only be exercised by the Buyer and not by third parties.
Products must be returned, along with the delivery slip, to:
RVM S.r.l., registered office: Via Mottola, Km. 2.2, 74015 Martina Franca (TA), Italy.
The direct costs of returning the Products, i.e., shipping expenses, will be borne by the user.
If the Buyer wishes to exchange the size of the same product, RVM will cover the shipping costs for the return and new shipment within Italy once only. Any further size exchange requests for the same product will be at the Buyer's expense.
If the Buyer claims the right of withdrawal has not been recognized by RVM due to non-receipt of the withdrawal notice, the burden of proof lies with the Buyer to demonstrate compliance.
21. Exclusions from the Right of Withdrawal
Pursuant to Article 59 of Legislative Decree No. 21/2014, the right of withdrawal is excluded for:
- Expressly stated waivers by the Buyer;
- Purchases of personalized Products created by RVM based on User specifications;
- Purchases of Products combined with others for special occasions;
- Intimate apparel.
22. Products Not Meeting Buyer Expectations
If a Buyer exercises the right of withdrawal, the Product(s) must be returned in their original packaging and condition, complete with the courier delivery slip. If the original packaging is no longer available, a similar replacement may be used.
The Buyer will bear the shipping costs for returning the Products, except for those deemed non-conforming. RVM will not accept returns with shipping charges billed to the recipient.
The Buyer assumes all reasonable risks associated with returning the Products. If the above conditions are met, RVM will refund the Buyer within a maximum of 14 (fourteen) working days from the day it is informed of the Buyer's decision to withdraw, for the amount corresponding to the purchased Products.
The Buyer is only responsible for the diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. RVM will issue the refund using the same payment method used by the Buyer, unless otherwise agreed.
RVM is not obligated to refund additional costs if the Buyer explicitly chooses a delivery method different from the least expensive option offered by RVM. No refunds will be issued:
(a) if the product has been used beyond mere opening;
(b) for Products that are not in the same condition as delivered, are damaged, are not intact or in a normal state of preservation, or lack their identification tag.
RVM may withhold the refund for up to 14 (fourteen) working days until the Buyer has received the goods or provided proof of shipping.
23. Non-Conforming Products
Non-conforming Products are defined as items sent in error by RVM or those with defects or flaws. If the Buyer believes the delivered Product is non-compliant with the Contract, they must contact RVM within 24 hours of receipt by sending an email to clienti@borrominifirenze.it, including the order number and photos of the item in question.
In case of a return, RVM will examine the returned product and notify the Buyer via email whether a refund will be issued. The refund will be processed within 14 days from the email confirmation. The direct costs of returning the goods will be borne by the Buyer, but the amount paid for defective or damaged products, if verified by RVM, will be fully refunded, including delivery charges.
24. Promotional Products
For purchases of promotional products, returns can be handled as follows:
- Full or partial returns of purchased items will result in a refund of the total amount spent, excluding shipping costs.
25. Legal Warranty
The Legal Warranty of conformity is governed by Articles 128 et seq. of the Consumer Code, protecting consumers who purchase products for personal use (i.e., for non-professional purposes) that exhibit defects in conformity.
Defects covered by the Legal Warranty include products that are defective, unfit for their intended use, or not compliant with the seller's description. The warranty does not cover defects arising from normal wear, improper use, or intentional damage.
In such cases, the Buyer has the right to have the product repaired or replaced free of charge. If repair or replacement is not feasible, the Buyer may request a price reduction or contract termination.
The Legal Warranty covers defects discovered within two years of delivery, provided they are reported within two months of detection, and the Buyer provides proof of purchase (e.g., receipt).
26. Force Majeure
Neither Party shall be held liable for total or partial non-performance or delays in fulfilling their obligations under this contract due to events that could not have been prevented (hereinafter referred to as "Force Majeure").
Force Majeure events may include, but are not limited to, wars, riots, insurrections, significant disruptions to Internet security, technical failures, unauthorized access and/or intrusions into the website’s servers, strikes of any kind, or telecommunication and electronic malfunctions.
If a Party believes that a Force Majeure event has occurred, they must inform the other Party within 5 working days from the occurrence or the risk of such an event. The Parties agree to meet to determine the terms and conditions for completing orders during the Force Majeure period.
After one (1) month of interruption due to a Force Majeure event, RVM may choose to cancel the orders and refund the Buyer, if applicable.
27. Personal Data Protection
Providing personal information is mandatory for processing orders, arranging delivery, and issuing invoices. Such information is strictly confidential.
For all details on how personal data is processed, please refer to the privacy policy.
In accordance with Law No. 78-17 of January 6, 1978, regarding data protection and individual freedoms, the processing of personal information collected on the Website has been declared to the National Data Protection and Freedoms Commission.
Users have the right to access, modify, rectify, and delete their data. To exercise this right, Users must send an email to clienti@borrominifirenze.it. Buyers can make informed choices regarding the personal information they provide on the Website.
28. Partial Invalidity
If one or more provisions of the GTCS are deemed invalid or declared invalid under the law, regulation, or a final court ruling, all other provisions will remain fully valid.
29. Entire Agreement
These GTCS and the entire summary sent to the Buyer are an integral part of the contractual relationship between the Parties. In the event of any inconsistency between the documents, the GTCS will prevail.
30. Applicable Law and Jurisdiction
The GTCS and the contractual relationships between RVM and the Buyer are governed by Italian law. Any disputes regarding the interpretation and/or execution of this contract will fall under the exclusive jurisdiction of the Court of Taranto.