Terms of service

General Terms and Conditions of Sale

Version updated as of 22 July 2026

1. Seller and contact details

The website borrominifirenze.it is operated by R.V.M. S.r.l., with registered office at Via Mottola Z.I., km 2,200, 74015 Martina Franca (TA), Italy, Italian Tax Code and VAT No. 02759200732, registered with the Companies Register, REA TA-167756, certified email address (PEC) rvm.srl@pec.it (hereinafter “RVM” or the “Seller”).

For orders, returns, legal warranty and complaints: info@borrominifirenze.it. For general information: info@borrominifirenze.it. Customer Service: +39 388 328 8660. Any updated opening hours are published on the Contact Us page.

2. Scope of application

These General Terms and Conditions of Sale (“GTCS”) govern distance purchases made through the website. Before placing an order, the customer must be able to review and save the GTCS, the Returns and Refunds Policy, the Shipping Policy and the Privacy Policy, which supplement these terms.

A “consumer” is a natural person who purchases for purposes outside their business, commercial, craft or professional activity. The mandatory protections laid down by the Italian Consumer Code and other applicable laws take precedence over any less favourable provision of these GTCS.

3. Products and pre-contractual information

The essential characteristics, price, available variants and product-specific information are provided on the relevant product page. Images represent the products as accurately as possible; slight colour variations caused by the display do not affect the customer’s rights relating to the conformity of the goods. Measurements, composition, care instructions and fit are those stated on the individual product page or in the relevant size guide: information concerning one style must not automatically be applied to another.

Before placing the order, the customer can check the contents of the cart, quantities, variants, price, costs, address and payment method and correct any errors. Creating an account, where applicable, does not alter the customer’s rights.

4. Availability

Products are offered subject to the stated availability. If, despite the checks performed, a product becomes unavailable after the order is placed, RVM will inform the customer without undue delay. A substitute product will be supplied only with the customer’s express consent; alternatively, the amount paid for the unavailable product or cancelled order will be refunded in full and without undue delay using the applicable payment method.

5. Placing an order and conclusion of the contract

The customer selects the products, proceeds to checkout, enters the required details, reviews the order summary and presses the button that clearly indicates the obligation to pay. By doing so, the customer submits a binding offer to purchase.

The contract is concluded when, following successful payment authorisation, RVM sends the order confirmation email to the address provided by the customer. The confirmation includes at least the products, price, applicable costs and essential order details. The subsequent shipping confirmation is operational in nature and does not alter the date on which the contract was concluded.

If payment is not authorised or if, before acceptance, a legitimate reason arises that prevents fulfilment, RVM will inform the customer and will not accept the order; any amounts already collected will be released or refunded without undue delay. Obvious pricing or description errors will be communicated before acceptance, giving the customer the option to confirm the order under the corrected terms or not to proceed.

6. Prices, taxes and payments

Prices are stated in euros and include VAT where applicable. Delivery charges actually applied by RVM are shown before the order is placed. For non-EU destinations, customs duties, import taxes and customs clearance charges are not collected by Borromini Firenze at checkout; where applicable under the law of the destination country and the shipping terms, they may be charged to the recipient by local authorities or the carrier and remain the recipient’s responsibility, unless expressly stated otherwise at checkout. The total displayed in the final checkout summary is the amount collected by RVM, except in the case of an obvious error handled as described above.

The available payment methods and their respective terms are those shown at checkout. RVM does not directly store full payment card details, which are processed by payment providers in accordance with their respective security measures.

7. Promotions and discount codes

Promotions and discount codes are subject to the terms shown on the website or at checkout, including their duration, eligible products, minimum purchase amount and whether they may be combined. The WELCOME10 code, when made available, may be used only when no other promotions or sales are in progress and may not be combined with other discounts, unless expressly stated otherwise. The outcome shown at checkout shall prevail; a discount cannot be applied retroactively to an order that has already been concluded, unless otherwise agreed by RVM.

Purchasing a product on sale or as part of a promotion does not remove the consumer’s statutory right of withdrawal.

8. Shipping, delivery and transfer of risk

Destinations, costs and estimated delivery times are described in the Shipping Policy and confirmed at checkout. The carrier may vary according to the destination and the individual shipment. In the orders reviewed, shipments were entrusted to TNT, which is part of FedEx; for each shipment, the carrier name and link stated in the shipping confirmation email shall apply.

Unless a different deadline has been agreed, delivery will take place without undue delay and, in any event, no later than 30 days after the contract was concluded. Estimated times and tracking information are indicative and do not alter an agreed deadline or statutory rights. In the event of a delay, the consumer may request that RVM complete delivery within an appropriate additional period and, if that period is also not met, terminate the contract, without prejudice to cases in which immediate termination is permitted by law.

The risk of loss of or damage to the goods for causes not attributable to the seller passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods. The risk instead passes upon delivery to the carrier if the carrier was independently chosen by the consumer and that choice was not offered by RVM.

Refusing delivery or failing to take possession of the goods does not automatically constitute exercise of the right of withdrawal. If, following the delivery attempts and any storage period communicated by the carrier, delivery remains impossible for reasons attributable to the customer, RVM may arrange the return of the goods and any termination of the contract in accordance with the law. Only actual, reasonable and documented costs may be charged, where permitted.

9. Right of withdrawal, returns and refunds

The consumer may notify RVM of their withdrawal, without giving any reason, within 14 calendar days from acquiring physical possession of the goods. Following notification, the consumer must return the goods without undue delay and in any event within a further 14 calendar days. The consumer may exercise this right through the public Withdraw from the contract here function, without mandatory access to the customer account. They may also, when available for the status of the order, use the self-service function in the Shopify customer account, the model withdrawal form or any other explicit statement sent to RVM’s contact details. These channels are additional and non-exclusive.

The time limits, procedures, direct return costs, refunds, statutory exceptions and model form are set out in full in the Returns and Refunds Policy. In summary, RVM will refund, within the statutory time limits, all payments required by law, including the cost of the least expensive standard delivery option offered, and may withhold the refund until it receives the goods or evidence that they have been sent back. The consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal is not generally excluded for products purchased on sale or as part of a promotion, or for underwear. Only the exceptions set out in Article 59 of the Italian Consumer Code apply, including, where relevant, goods made to the consumer’s specifications or clearly personalised and sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

10. Size exchanges

As an additional commercial service and subject to availability, RVM will cover, on one occasion only, the cost of collecting the goods in Italy and shipping the same product in a different size. Any further size exchanges will be at the customer’s expense. This benefit does not limit the statutory right of withdrawal.

11. Statutory guarantee of conformity

Purchases made by consumers are covered by the statutory guarantee provided for under Articles 128 et seq. of the Italian Consumer Code. RVM is liable for any lack of conformity existing at the time of delivery that becomes apparent within two years.

The consumer is entitled, in the first instance and at their choice, to have the goods repaired or replaced free of charge, unless the chosen remedy is impossible or would impose disproportionate costs; in the cases provided for by law, the consumer is entitled to a proportionate price reduction or termination of the contract. Remedies must be provided free of charge, within a reasonable period and without significant inconvenience. The necessary costs of collection, return, repair or replacement are borne by RVM.

To facilitate assessment, the customer may write to info@borrominifirenze.it, providing the order number, a description of the issue and photographs, if available. Prompt notification is helpful, but there is no 24-hour or two-month forfeiture period; the purchase may be proven by any appropriate means. The guarantee does not cover normal wear and tear, misuse or accidental damage occurring after delivery that is not attributable to a lack of conformity.

12. Liability

No provision of these GTCS excludes or limits any liability or right that cannot be excluded or limited by law. RVM is not liable for delays or failures caused by unforeseeable and unavoidable events outside its reasonable control, without prejudice to the customer’s right to receive any amounts due when performance cannot be completed.

The customer is responsible for the accuracy of the information provided and must exercise due care when using any login credentials, promptly reporting anomalies or unauthorised use.

13. Force majeure

In the event of circumstances beyond the parties’ reasonable control, such as measures taken by public authorities, natural disasters, wars, general strikes or major disruptions to transport or infrastructure, performance may be suspended for the duration of the impediment. RVM will inform the customer without undue delay and take reasonable measures to limit its effects. If performance becomes impossible or the delay justifies termination under the law, the amounts due will be refunded.

14. Intellectual property

Trademarks, text, images, graphics and other website content are protected by applicable law and may not be reproduced or used without authorisation, except for uses permitted by law.

15. Personal data

Personal data are processed in accordance with Regulation (EU) 2016/679, Italian Legislative Decree No. 196/2003, as amended, and other applicable laws. The purposes, legal bases, recipients, retention periods and data subject rights are described in the Privacy Policy. These GTCS do not replace that policy.

16. Communications and complaints

For enquiries concerning an order, delivery, return, refund or legal warranty, the customer may use the contact details provided in Article 1. RVM will respond to and handle the complaint within a reasonable period, taking into account the complexity of the matter. Communications required by law will be provided on a durable medium where applicable.

17. Alternative dispute resolution

Without prejudice to the right to bring proceedings before the competent court, the consumer may use the alternative dispute resolution (“ADR”) procedures provided for by law. Information and a list of ADR entities are available on the website of the Italian Ministry of Enterprises and Made in Italy. If a complaint made directly to RVM is not resolved, RVM will provide, where required, information about the relevant ADR entity and its own participation in the procedure.

18. Governing law and jurisdiction

The contract is governed by Italian law, without prejudice to any more favourable mandatory protections provided by the law of the consumer’s country of habitual residence. Disputes involving a consumer are subject to the jurisdiction of the courts of the consumer’s place of residence or domicile. For customers who are not consumers, the Court of Taranto shall have jurisdiction, unless otherwise provided by mandatory law.

19. Severability, contractual documents and updates

If any provision is void or unenforceable, the remaining provisions will remain valid; the affected provision will be interpreted or replaced to the extent permitted by law. In the event of a conflict between these GTCS and a mandatory rule of law, the mandatory rule shall prevail. Specific terms clearly displayed on the product page or at checkout take precedence over general information in relation to the commercial aspects of the order, without reducing statutory rights.

RVM may update the GTCS for the future. Each order is governed by the version made available to the customer when the order is placed; subsequent amendments do not have retroactive effect on a contract that has already been concluded.