Shipping policy

Costs and destinations

Standard shipping to Italy costs €7. Outside sale periods, shipping is free for orders of €80 or more, unless different promotional terms are clearly stated. During sales, shipping is always charged and the free-shipping threshold does not apply.

For foreign destinations currently enabled, the configured rate is €7 for Vatican City and San Marino, €30 for European Union countries, Albania, Gibraltar, Liechtenstein, Monaco, Moldova and Montenegro, and €40 for the other enabled international destinations. No free-shipping threshold is currently configured for destinations outside Italy. Shipping availability and the rate for the address entered are always shown at checkout and prevail over the general information on this page.

For non-EU destinations, any customs duties, import taxes and customs clearance charges are not collected by Borromini Firenze at checkout. Where applicable under the law of the destination country and the shipping terms, they may be charged to the recipient by local authorities or the carrier and remain the recipient’s responsibility, unless expressly stated otherwise at checkout.

Processing and estimated times

Orders are processed on business days, Monday to Friday, excluding public holidays. For deliveries in Italy, for orders placed Monday to Friday before 4:00 p.m., the normally indicated delivery time is 2–5 business days; one additional business day may be required for the islands. For destinations outside Italy, delivery time depends on the destination, the carrier and, for non-EU countries, any customs procedures. Tracking information provides operational updates. Sales, promotions, public holidays and circumstances beyond RVM’s control may cause longer delivery times.

Delivery times are operational estimates and do not guarantee a delivery date or time unless a binding deadline has been expressly agreed. Delivery remains due without undue delay and, unless a different deadline has been agreed, no later than 30 days after the contract is concluded, without prejudice to the consumer’s statutory rights in the event of delay. Tracking information is indicative and does not change the agreed deadline or statutory rights.

Courier

The carrier may vary according to the destination and the individual shipment. In the orders reviewed, shipments were entrusted to TNT, which is part of FedEx. The shipping confirmation email identifies the carrier and provides the tracking link for the individual shipment.

Tracking

When the order is handed to the carrier, the customer receives an email with the tracking number and link. The order status can also be viewed from the customer account. If the email does not arrive or tracking is not updated, contact info@borrominifirenze.it, quoting the order number and the email address used for the purchase.

Address and failed delivery

Orders are processed automatically. To request an address correction, contact customer service immediately: a change is possible only if preparation or shipping has not already begun and cannot be guaranteed. In the event of absence or failed delivery, follow the instructions in the carrier’s tracking for any new delivery attempt or holding period. If the shipment is being returned to sender, contact customer service so the case can be reviewed.

Damaged or tampered parcel

If the packaging is visibly open, wet or damaged, we recommend accepting it with a specific reservation, describing the issue on the proof of delivery, and photographing the packaging, label and product. Send the report as soon as possible to info@borrominifirenze.it.

A reservation, photographs and prompt notice assist the investigation with the carrier, but their absence does not automatically result in the loss of statutory rights. The risk of loss or damage to the goods, for causes not attributable to the seller, passes to the consumer when the consumer or a third party designated by the consumer other than the carrier acquires physical possession of the goods. The risk instead passes upon delivery to the carrier if that carrier was independently chosen by the consumer and that choice was not offered by RVM.